Frequently Asked Questions

Getting Started & Basics

What makes MetricFlowHub different from other analytics providers?

We combine product analytics, marketing analytics, and BI dashboards in one service. Unlike agencies that only do one thing, we help you build a complete analytics stack—from tracking implementation to executive BI dashboards in Power BI and Tableau.

We work as long-term analytics partners, not just one-time vendors. Our clients get ongoing support, regular reviews, and a backlog of analytics improvements that grow with their business.

How long does it take to set up analytics and BI dashboards?

For the Analytics Starter plan, you'll have your first dashboard within 4–6 weeks. This includes the analytics audit, tracking plan, implementation support, and dashboard delivery.

For ongoing plans (Growth Analytics or BI & Analytics Partner), you'll see first insights within 2–3 weeks, with regular improvements and new dashboard views added monthly. Full analytics maturity usually takes 3–6 months depending on your data complexity.

Do I need existing analytics infrastructure to work with you?

No, you don't need existing analytics infrastructure. We help teams at all stages—from companies with no tracking to those with complex multi-tool setups that need consolidation.

We start with an analytics audit to understand your current state, then design a tracking plan and BI architecture that fits your business model and growth stage. We handle the implementation and train your team along the way.

Services & Approach

What analytics and BI services do you offer?

We offer three main service areas:

Product analytics: Funnels, cohorts, retention, activation, and engagement metrics
Marketing analytics: Campaign performance, conversion tracking, ROI, ROAS, and attribution
BI dashboards: Executive and team dashboards in Power BI and Tableau

All services are available as one-time projects (Analytics Starter) or ongoing monthly retainers (Growth Analytics, BI & Analytics Partner). We also provide analytics strategy, tracking implementation, and data quality support.

How does the ongoing analytics support work?

For monthly retainer plans, we provide regular analytics reviews (monthly or weekly depending on your plan), answer questions via Slack or email, and maintain a backlog of analytics improvements. We join your product and marketing meetings to present insights and discuss next steps.

The BI & Analytics Partner plan includes a dedicated analytics lead for your account, weekly reporting summaries, and priority support for urgent questions or new dashboard requests.

Which analytics tools and BI platforms do you work with?

We work with a wide range of analytics and BI tools:

Product analytics: Mixpanel, Amplitude, Segment, PostHog, custom event tracking
Marketing analytics: Google Analytics, Facebook Ads, Google Ads, LinkedIn Ads, CRM platforms
BI dashboards: Power BI, Tableau, Looker, Metabase, custom SQL-based solutions
Data infrastructure: Snowflake, BigQuery, Redshift, PostgreSQL, data warehouses

We're tool-agnostic and recommend the best stack for your business model, team size, and budget. We can also help you migrate between tools if needed.

Pricing & Plans

How much does it really cost? Are there hidden fees?

No, there are no hidden fees. The price you see is the price you pay. All plans include transparent pricing with no surprise charges.

You can cancel at any time without penalties. For monthly retainer plans, cancellation takes effect at the end of your current billing period.

Can I switch between plans?

Yes, at any time. You can switch between plans—both up and down. The change takes effect with your next billing cycle.

For example, if you move from Analytics Starter to Growth Analytics, you immediately get access to all extra features. If you switch back later, your progress stays saved.

Implementation & Support

Do you work with our engineering team during implementation?

Yes, absolutely. We work closely with your product and engineering teams during tracking implementation. We provide clear tracking specifications, code examples, and review pull requests to ensure data quality.

We also train your team on how to maintain and extend the tracking plan, so you're not dependent on us for every small change. Our goal is to make your team self-sufficient while we handle the complex analytics and BI work.

How fast do you respond to questions and requests?

For monthly retainer plans, we respond to questions within 24–48 hours via Slack or email. For urgent issues, we provide priority support within the same business day.

New dashboard requests are typically delivered within 1–2 weeks for Growth Analytics plans, and within 3–5 days for BI & Analytics Partner plans, depending on complexity.

Results & Guarantees

What happens if I'm not satisfied?

You can cancel at any time—no questions asked, no extra fees. For monthly retainer plans, cancellation takes effect at the end of your current billing period.

We're committed to delivering value. If you're not satisfied with our services, we'll work with you to address concerns or help you transition smoothly.

What concrete results can I expect from your analytics and BI services?

Based on our client results:

Within 4–6 weeks: First BI dashboard live, clear product funnels, and marketing ROI tracking
Within 2–3 months: Complete analytics stack, retention cohorts, campaign attribution, regular insights
Within 6 months: Data-driven decision culture, 50%+ reduction in reporting time, clear improvements in activation, retention, and ROI
Long-term: Scalable analytics infrastructure that grows with your business

Important: these results depend on data quality and team adoption. We provide the analytics infrastructure and training—your team needs to use the insights to make decisions.

How much time does my team need to invest?

During initial setup: 2–4 hours per week for your product/engineering team (tracking implementation) and 1–2 hours per week for product/marketing leads (requirements and reviews).

After setup: 1–2 hours per month for ongoing reviews and planning. We handle the heavy analytics and BI work—your team focuses on using the insights to make decisions.

Still have questions?

We're happy to help. Contact us directly!

Get in touch

How MetricFlowHub (MFWH) Generates Revenue

MetricFlowHub is a B2B professional services company that generates revenue through analytics and Business Intelligence consulting contracts with businesses.

Our Revenue Sources:

One-time analytics projects: Fixed-price contracts (starting from €1,490) for analytics audits, tracking implementation, and BI dashboard development
Monthly retainer agreements: Ongoing analytics support contracts (€2,990–€4,900/month) for regular dashboard updates, monthly reviews, and analytics consulting
Enterprise contracts: Custom agreements for larger organizations with dedicated analytics teams and extended support

Payment Model: We invoice clients for professional services rendered. Project fees are invoiced by milestones; monthly retainers are invoiced in advance. All prices exclude VAT (19% in Germany).

Categories